Terms of Service

1. Agreement & Acceptance

These Terms of Service govern your use of ChatFlow Support (ChatFlow Support Solutions Limited) and its services. By accessing, browsing, or using our website and services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must immediately cease using our services.

We reserve the right to modify these terms at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any updates.

2. Scope of Services

We provide customer support chatbot development services and 24-hour virtual assistant solutions specifically designed for Toronto e-commerce brands. Our services include the development, deployment, and management of intelligent chatbots that handle customer inquiries, provide product information, process orders, and deliver exceptional customer support across multiple channels.

Our virtual assistants are available around the clock to ensure your customers receive timely responses to their questions and concerns. We tailor our solutions to meet the unique needs of each e-commerce business, incorporating industry best practices and the latest AI technologies to maximize customer satisfaction and operational efficiency.

3. User Obligations

When using our services, you agree to:

• Provide accurate, complete, and current information during registration and throughout your use of our services
• Maintain the confidentiality of any account credentials or access information provided to you
• Use our services solely for lawful purposes and in accordance with all applicable laws and regulations
• Not engage in any activity that could harm, disrupt, or interfere with our services or infrastructure
• Not attempt to reverse-engineer, decompile, or gain unauthorized access to our systems
• Comply with all intellectual property rights and respect the proprietary nature of our technology

4. Intellectual Property Rights

All content, materials, software, technology, and intellectual property associated with our services, including but not limited to chatbot frameworks, algorithms, documentation, and design elements, are owned by us or our licensors. You retain ownership of your business data and customer information, but we retain all rights to our proprietary systems and solutions.

You are granted a limited, non-exclusive, non-transferable license to use our services solely for your business purposes. You may not reproduce, distribute, modify, or transmit any of our intellectual property without our express written consent. Unauthorized use of our intellectual property may result in legal action and termination of your service agreement.

5. Limitations of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages. This includes loss of revenue, data, profits, or business opportunities.

Our total liability for any claim arising from these terms or your use of our services shall not exceed the total amount you have paid us in the preceding twelve months. Some jurisdictions do not allow the limitation of liability, so these limitations may not apply to you in full.

6. Service Termination

Either party may terminate the service agreement with written notice as specified in your service contract. We reserve the right to suspend or terminate your access immediately if you violate these terms or engage in unlawful activity. Upon termination, we will cease providing services, though you may be entitled to retrieve your data in accordance with your service agreement.

Termination does not relieve you of any obligations incurred prior to the termination date, including payment for services rendered. Any provisions that by their nature should survive termination, including limitations of liability and intellectual property rights, will remain in effect.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Canada and the Province of Ontario, without regard to its conflict of law principles. Any legal action or proceeding related to these terms shall be brought exclusively in the courts located in Toronto, Ontario, and you consent to the jurisdiction of these courts.

You agree to submit to the personal and exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.